We care about Customer Care
At STEIGER DYNAMICS we are convinced that our no-compromise living room PCs deserve only a no-compromise product support. Therefore, “Customer Care” is a core company value of STEIGER DYNAMICS.
Rest assured that we will do everything in our power to solve any issue in the fastest and easiest way
Martin Gossner (CEO, STEIGER DYNAMICS)
STEIGER DYNAMICS LLC
1181 Oddstad Drive
Redwood City, CA 94063, USA
Sales & Support Hours
- Monday to Friday
- 10am to 7pm PST
- by appointment
Call us for technical support, sales requests, product configuration advisory, and/or any other questions.
Toll Free: +1 (855) 915-9000
Please send us an email or chat with us if you have trouble calling from outside the US. We speak English and German.
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You may return STEIGER DYNAMICS products (except COUCHMASTER) purchased from STEIGER DYNAMICS in accordance with STEIGER DYNAMICS’ Return Policy as outlined below. Please keep in mind that you must contact us directly before you attempt to return the product and must return the product to us in its original or equivalent packaging.
STEIGER DYNAMICS provides a 30-Day Money Back Guarantee from the date of arrival of your computer and the following limited warranty. This limited warranty extends only to the original purchaser, and is subject to the following terms: Maximum refund will be honored ONLY if the computer arrives in the same like-new condition as when it was shipped. Any and all damage caused by misuse or neglect will waive any and all customer rights to a refund. Modifying the computer in any way, including overclocking and the addition or removal of components inside of the computer will void all rights to a return. All opened software or software which accompanies the computer is non-refundable, unless otherwise authorized by a STEIGER DYNAMICS representative. All special order parts (parts not offered on the SD website and purchased on the request of the customer) are non-refundable. In the event of a return, customer reserves the right to retain all opened software and all special order parts at retail price. Retail price is to be set at the sole discretion of STEIGER DYNAMICS. Failure to follow RMA instructions and procedures below properly voids all rights to a return.
Taxes, shipping and handling fees are not refundable. Also, a fifteen percent (15%) restocking fee will be deducted from your refund. You must return the merchandise to STEIGER DYNAMICS in its/their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. In the event of a customer initiated chargeback, the customer agrees to pay all chargeback fees. The customer also agrees to pay all shipping and handling charges, both to and from STEIGER DYNAMICS. STEIGER DYNAMICS will always work with our customers in order to permit a return without incurring unnecessary costs to our customers, but in the event of a chargeback the customer voids all rights to a return without paying applicable chargeback fees, 15% restocking fee, and shipping and handling both to and from STEIGER DYNAMICS. The Customer voids any and all rights to a chargeback in the event the computer is shipped back to STEIGER DYNAMICS in any condition other than like new. Smoking near a STEIGER DYNAMICS voids all rights to a refund. If ANY tobacco smoke damage is smelled or seen by a STEIGER DYNAMICS representative, all customer rights to a return are VOID. Refunds are only issued for the sale amount at current selling market value of the component(s) inside the computer, and does not include freight charges. STEIGER DYNAMICS will determine current market value of components with a combination of data from manufacturers, suppliers and online sales sites. Final value of credit will be at STEIGER DYNAMICS' sole discretion.
The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.
All STEIGER DYNAMICS systems come with lifetime phone and online support as well as lifetime labor service. For post warranty repair, STEIGER DYNAMICS will not charge any labor costs; however, you are responsible for the current price of part(s) used in repair. These services apply to the life of the original purchase. STEIGER DYNAMICS products also come with the option for either a 1-year, 2-year or 3-year free shipping warranty. To determine which warranty you purchased, please review your packing slip or invoice. The following sections detail the terms of the STEIGER DYNAMICS parts and free shipping warranty.
STEIGER DYNAMICS warrants its products and its parts against defects in materials or workmanship for 3 years (1 year for custom liquid cooling components) from the original date of invoice. During the warranty period, STEIGER DYNAMICS will repair or replace defective parts with new or reconditioned parts at STEIGER DYNAMICS option, without charge to you. All original parts replaced by STEIGER DYNAMICS become the property of STEIGER DYNAMICS. You are responsible for the payment, at current rates, for any service or repair outside the scope of this limited warranty. During your warranty period, STEIGER DYNAMICS will first attempt to diagnose and resolve the problem over the telephone and/or online remote access. If we determine that the problem is with a defective component covered by your warranty, we will then either: have you send your product back to our facilities for repair or send you a part to replace the defective component.
If STEIGER DYNAMICS determines that the problem with the product is not covered by the warranty, we will inform you of alternative solutions that may be available to you. This limited warranty covers only normal use of the computer. STEIGER DYNAMICS shall not be liable under this warranty in any of the following circumstances:
• Any damage or defect resulting from actions that are beyond STEIGER DYNAMICS’ control, such as: impacts, liquids, fire, flood, rain, lightning or other disasters (e.g. nuclear war, zombie apocalypse, epidemic, alien occupation, or armed insurrection) or improper electric current (SURGE PROTECTORS ARE REQUIRED)
• Any damage or defect resulting from misuse, abuse, neglect, improper shipping, installation or mishandling
• Any damage or defect resulting from service or alteration by anyone other than an authorized STEIGER DYNAMICS representative without express permission from STEIGER DYNAMICS. This includes but is not limited to overclocking of ANY kind. STEIGER DYNAMICS understands that from time to time persons may wish to modify their computers. Computers may be modified at your own risk. Any damage resulting from the modification of the computer is the user's responsibility. We ask that you obtain STEIGER DYNAMICS guidance before making any modifications by calling toll free 1-855-915-9000 or by email (firstname.lastname@example.org).
• Any damage or defect resulting from failure to remove blue and/or grey packaging inside of computer
• STEIGER DYNAMICS has not received full payment for the product sold.
• The parts serial numbers have been tampered with and/or are nomore clearly identifiable. All seals in and around the system and its components must be untampered with and clearly identifiable.
• The customer is unable to present the original invoice when requested by a STEIGER DYNAMICS representative. Failure to comply will void any and all customer rights to warranty service. In order to qualify for warranty service, the customer must retain a copy of the original invoice.
Limited Warranty for Accessories
Any and all parts which are not a part of the computer system such as monitors, speakers, peripherals, accessories, printers, mice, keyboards, etc. are NOT covered by this warranty. Instead, the buyer should seek warranty service from the original manufacturer of these accessories.
Limited Warranty for Software
This warranty does not cover all software, including the operating system and software added at the customer's request. All software provided is subject to the license agreement that is part of the package you receive from STEIGER DYNAMICS. You agree to be bound by the license agreement once the package is opened or its seal is broken. Title to software remains with the licensor of the software. STEIGER DYNAMICS does not warrant any software. STEIGER DYNAMICS accepts no responsibility for any software programs, data or information stored on any media or any parts of any products returned for repair to STEIGER DYNAMICS. This warranty does not cover any third party software or virus related problems. STEIGER DYNAMICS makes no warranty either expressed or implied regarding third-party (non-STEIGER DYNAMICS) software.
Limited Warranty for Custom Liquid Cooling
Custom liquid cooling, or liquid cooling which involves the graphics card(s), is not sealed by the original manufacturer. In the event of a custom liquid cooling leak, STEIGER DYNAMICS LLC is liable for the repair of the liquid cooling system itself and for other components within the system which are damaged as a result of leak for only one year. Custom liquid cooling components are warranted for ONLY one year. The limited warranty and liability period for custom liquid cooling components cannot be increased beyond one year under any circumstances. Use of 3rd-party replacement parts, coolants, or coolant additives will void this warranty. STEIGER DYNAMICS LLC will not pay for warranty service performed by a non-authorized repair or diagnostic service and will not reimburse the consumer for damage resulting from warranty service performed by a non-authorized repair service. No responsibility is assumed for any special incidental or consequential damages due to a defective liquid cooling product. No other warranty, written or oral, is authorized by STEIGER DYNAMICS LLC.
In order for the computer to be covered by warranty, basic and proper computer maintenance must be performed by the buyer. In accordance with this condition, the computer must be kept free and clear of any and all dust and other foreign contaminants. Proper removal of dust entails the use of a static free dust blower (such as a computer-safe dust blower can) while the machine is off and whenever is necessary for the computer to operate free of dust. For units which have liquid cooling, liquid levels must be maintained at levels which permit the continuously safe operation of the liquid cooling system. We recommend custom liquid cooling maintenance to be performed ONLY by STEIGER DYNAMICS or by a qualified/certified IT professional every 12 months.
Replacement of Defective Parts
Occasionally due to changes in industry standards, a part must be replaced with a comparable part rather than the same part. It is at the sole discretion of STEIGER DYNAMICS when a part must be replaced by a comparable part rather than the original model number. In the unlikely event that this comparable part is incompatible with other parts within the system, it is the responsibility of STEIGER DYNAMICS to replace ONLY the damaged part EVEN IF the act of replacing this part does not result in a fully operational computer. It then becomes the buyer's responsibility to cover the cost of applicable parts in order to render all parts within the machine fully compatible and thus the computer itself operational. For example, if a motherboard must be replaced by a different chipset because the original chipset is no longer in production, the processor will also need to be replaced. In this example, the cost of the motherboard is the responsibility of STEIGER DYNAMICS but the cost of the processor is the responsibility of the customer. STEIGER DYNAMICS does not anticipate problems of this nature occurring, and we have chosen the most future-proof parts possible for this exact reason. Replacement parts are warranted for thirty (30) calendar days or the remainder of the warranty period, whichever is longer. Any additional purchases or upgrades will not extend this product warranty.
The warranty applies to STEIGER DYNAMICS products shipped to any country outside of the United States, provided that you are responsible for paying all freight charges incurred in shipping, importing/exporting, receiving replacement parts and for arranging and paying for the shipment of any defective part(s) back to STEIGER DYNAMICS. All international customers are responsible for all customs duties, VAT and other associated taxes and charges. For international customers, duties and applicable taxes are not calculated or charged by STEIGER DYNAMICS. International customers are solely responsible for any shipping costs, as well as duties and/or taxes that may be incurred from the international transit of any part or system for repair. You acknowledge that the purchased goods licensed or sold under this Agreement, and the transaction contemplated by this Agreement, which may include technology and software, are subject to the customs and export control laws and regulations of the United States, and may also be subject to the customs and export laws and regulations of the country in which the products are manufactured and/or received. Further, under United States law, the goods shipped pursuant to this Agreement may not be sold, leased, or otherwise transferred to restricted countries or utilized by restricted end-users or an end-user engaged in activities related to weapons of mass destruction, including activities related to the design, development production or use of nuclear weapons, materials, facilities, missiles or the support of missile projects, and chemical or biological weapons.